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I sent a ticket but never received a reply. Why?

If you sent us a ticket you should receive a response from us within 24 hours. We have a 24/7 live support system designed to give our customers the best and most efficient support assistance.

If you have not received a reply from one of our customer care representatives it is possible that you are using an anti-spam application that is filtering our support email,

You need to add this address to your whitelist or to your approved addresses. This way you'll be able to receive our replies.