Viewing Article

No StarNo StarNo StarNo StarNo Star | Apr 5 2010, 7:21 PM | Print
Cookies and Login Issues

Sometimes security applications like Norton or McAffee can override your browser cookie settings. If you run a security suite (and we hope you do!), you will need to check that your privacy settings are allowing cookies.

It is useful to add and to your approved sites list. If you're not sure how to edit your security settings, please contact your security suite manufacturer for advice on what to do, as all security suites are set up differently.

If you have updated your security settings and are still experiencing problems, please
submit a support ticket and one of our Customer Care Representatives will be very happy to assist you further.

When submitting a ticket, please include the steps you have taken so far and the process leading up to when the problems occurs.

1. I am prompted to login again whenever I click any links.

If you can access some pages, but whenever you try to click on any new links, you are asked to login again, that indicates a "cookies" issue.

2. What are Cookies?

A cookie is a small text file that is stored on your computer for record-keeping purposes. Cookies allow information (such as your username and password) to be used as you navigate to each new web page in the secure members area. 
If your web browser does not allow cookies, your login credentials will not be transferred to the secure web pages and you will be asked to repeatedly enter your username and password information.

3. How to Enable Cookies

To enable cookies, follow the instructions below for the browser version you are using.

Mozilla Firefox (1.0 final release and earlier):

Go to the "Tools" menu.
Select "Options".
Select the "Privacy" icon in the left panel.
Check the box corresponding to "Allow sites to set cookies".
Click "OK" to save changes.

Netscape 7.1/Mozilla 5.0:

Select "Preferences" from the Edit menu.
Click on the arrow next to "Privacy & Security" in the scrolling window to expand.
Under "Privacy & Security", select "Cookies."
Select "Enable all cookies".
Click "OK".

Microsoft Internet Explorer 6.0+:

Select "Internet Options" from the Tools menu.
Click on the "Privacy" tab.
Click the "Default" button (or manually slide the bar down to "Medium") under "Settings".
Click "OK".

Microsoft Internet Explorer 5.x:

Select "Internet Options" from the Tools menu.
Click on the "Security" tab.
Click the "Custom Level" button.
Scroll down to the "Cookies" section.

To enable:
Set "Allow cookies that are stored on your computer" to "Enable".
Set "Allow per-session cookies" to "Enable".
Click "OK".

Microsoft Internet Explorer 4.x:

Select "Internet Options" from the View menu.
Click on the "Advanced" tab.
Scroll down to find "Cookies" within the "Security" section.

To enable:
Select "Always accept cookies".
Click "OK".

Netscape Communicator 4.x:

Select "Preferences" from the Edit menu.
Find the "Cookies" section in the "Advanced" category.
To enable:
Select "Accept all cookies" (or "Enable all cookies").
Click "OK".

If you would like to read more information about cookies, please see this link: